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PHRAA, Park Home Residents Action Alliance | Monday, 06 February 2012
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Newsflash

RONS RUMINATIONS.

Exposing the “ONE VOTE PER HOME” Con Trick.

PARK OWNERS CAN’T HAVE IT BOTH WAYS,

CAN THEY????? .

YES, Thanks to the recent decision in the PRESTON COURT OF APPEAL on 23rd November 2010 using the industry biased 2006 amendments To the MOBILE HOMES ACT 1983 against innocent and vulnerable Park Home owners, park owners can now legally have it both ways.!!!!

I refer of course to one particular and, as in this case, abuse of a clause contained within the strict terms and conditions introduced by Government which by law have to be conformed with by the park residents in order that their proposed parks Residents Association be recognised by the Park Owner. (See Government Park Homes Fact Sheet “Qualifying Residents Association” available from Department of Communities.) a minimum of 50% of residents must be registered members and for the purpose of voting only ONE VOTE PER HOME is allowed. This is taken from the first name on the Agreement, usually the male.

For the purposes of this article I will highlight the offending clause which in PHRAA’s view (which contrary to the other two National Park Home Residents Associations and trade organisations all of which fully support this clause,, PHRAA continues to publicly condemn on the PHRAA website and elsewhere ) blatantly discriminates against Park Homeowners wives or partners by denying them, by law, the right to vote on all matters and decisions directly affecting the quality of their park home lifestyle, including pitch fee increases, proposed park rule changes etc. In short this clause effectively means that if wives or partners disagree with decisions affecting their lifestyle, then thanks to the ACT, they are required to ‘put up and shut up’!!!! Only in the Park Home industry would this outrageous practice, which amounts to an insult to women, be tolerated by authority, let alone Government approved. I should add that written complaints on this subject to Harriet Harman, (the then Minister for Women who still continues to champion women’s equality rights,) both by PHRAA and MP’s remain unanswered to this day. Mrs. Emily Pankhurst and supporters who bravely fought and sacrificed so much to achieve the right of all women to the Vote must be turning in her grave. I am sure that Mrs. Pankhurst did not fight for the vote for all women with the particular exception of those living on park home sites????

Although the park owners, government, the park home industry trade organisations and their very “clever” and influential legal teams and not forgetting the total support for the inclusion in the legislation of this discriminatory clause demonstrated by the other two National Park Home Residents Advisory Associations, will I am sure be very proud of their victory regarding this clause, but unfortunately for many park home owners, this law only applies one way. This is when, (Yes you’ve guessed it) it benefits only the park owner as 65 devastated residents of Carr Bridge Park, Blackpool found to their cost following an Appeal Court Hearing held at Preston Court Lancashire on 23 rd November 2010.

For the purpose of this article I need not go into the details of the case here as a full report will be available shortly on the PHRAA Website

Although the Mobile Home Act dictates that only one vote per home is allowed when decisions are made. As mentioned earlier this is stated to be the first name on the Agreement (contract) which is usually the male. However as recent events have proved beyond doubt when the park owner GREEN TREE PARKS Ltd and his very “clever” legal team TOZERS of Exeter represented by Mr. Leslie Bloem QC, undertake Court Action against a group of his residents who have exercised their right under the MHAct by actually daring to question his recently imposed extra charges, as if by magic the interpretation of this rule abruptly changes. SURPRISE, SURPRISE, THE SUMMONSES TO APPEAR IN COURT ARE SERVED ON EACH INDIVIDUAL OCCUPIER OF THE HOUSEHOLD CONCERNED. This means that if there are two or more occupiers eg., Husband and Wife then two or more, entirely separate but identical, sets of Court Papers are issued to that household. When as in this case there were 40 households involved it amounted to a nice little earner for the Solicitor eh?? But obviously extremely intimidating for the terrified elderly residents on the receiving end of this outrageous but legalised racket. How’s this for a legalised racking up of legal charges. Just imagine the rumpus if a residents solicitor were to try the same trick on a park owner???

So please would someone in Authority explain to PHRAA and every Park Home Owner in the Country how it is that PARK HOME RESIDENTS APPEAR TO BE IN THE UNIQUE POSITION OF BEING HAULED OFF TO COURT ACCUSED OF A CRIME THAT THEY COULD NOT POSSIBLY BE DEEMED GUILTY OF ON THE GROUNDS THAT AS THEIR NAMES ARE NOT THE FIRST TO APPEAR ON THE AGREEMENT RESULTING IN THEIR BEING BANNED BY LAW FROM LEGALLY HAVING ANY SAY IN MATTERS AFFECTING THEIR WELFARE?????? In other words how can wives and partners etc permanently occupying the park/mobile home with the registered homeowner be prosecuted for an alleged breach of a contract in which they are officially banned, by law, from having any say or input.

But it seems every thing is possible when it involves a Park homeowner.

AS I SAID AT THE START SURELY THEY (PARK OWNERS) CANNOT HAVE IT BOTH WAYS.

BUT OF COURSE THE LAW IS DIFFERENT FOR US PARK HOME OWNERS, or perhaps I should say SECOND CLASS CITIZENS. WE ARE EXPECTED TO COMPLY WITHOUT QUESTION TO THE LAW AS DICTATED BY THE ALMIGHTY PARK HOME INDUSTRY.

I should also point out to our readers that PHRAA fought tooth and nail against the “One Home One Vote” clause at the consultation meetings we attended in London. This proved to be a very unpopular stance to take with the DCLG Ministers etc, the Trade organisations, and the other two National Residents Associations and resulted in PHRAA being banned from future meetings in a concerted bid to silence PHRAA which remains the only National Park Home Residents Association with the guts to “TELL IT AS IT IS” Some two or so years ago our President Colin Packman was graciously granted an audience with the great Robert Shceoch Advisor to the Government on Park Home Policy at the DCLG with a view to getting this unofficial ban lifted. He was told that the ban would be lifted immediately providing PHRAA agreed to toe the official line. This interprets as the line as dictated by the Park Owners Trade Associations supported by the other National Park Home Residents Associations and continues to be adopted by Government. NEEDLESS TO SAY PHRAA DECLINED THIS “OFFER” ON THE GROUNDS THAT WE WILL NOT BE SILENCED AND WILL CONTINUE AT EVERY OPPORTUNITY TO EXPOSE THE EXPLOITATION SUFFERED EVERY DAY BY THOUSANDS OF VULNERABLE PARK HOME OWNER CAPTIVE VICTIMS AT THE HANDS OF THE EVER GROWING NUMBERS OF UNSCRUPULOUS THAT NOT ONLY INFEST THE RESIDENTIAL PARK HOME RESIDENTS, BUT ALSO HOLIDAY CARAVAN AND CHALET OWNERS who despite being the customers of a £6 Billion industry (figures supplied by Mr. Scheoch DCLG) have even less protection than us Residential Park Home owners.

UPDATE……

Since completing the above article PHRAA has unearthed further information in the form of a reply to a FREEDOM OF INFORMATION ACT 2000 PHRAA request to the PARK HOMES POLICY TEAM at the Department of Communities and Local Government (DCLG) . Although the reply did not answer the actual query raised, it did coincidentally, contain the following revelation as to the identity of the organisations directly responsible for the Governments introduction of the “ONE HOME ONE VOTE” clause so despised by many park home residents especially those wives and partners denied a vote on matters of direct effect on their welfare and park home lifestyle. The following is a direct quote from this letter dated 23rd June 2011.

“ ………..The contact details you refer to only seem to appear in the Department’s Park Home Factsheet on ’QUALIFYING RESIDENTS ASSOCIATIONS. That document contains the contact details of the two (national park home residents) organisations mentioned (IPHAS & NAPHR) together with the two industry representative groups (BH&HPA and NPHC) BECAUSE, BETWEEN THEM, THEY HAVE AGREED A MODEL TEMPLATE FOR THE CONSTITUTION OF A QUALIFYING RESIDENTS ASSOCIATION. “

I leave long suffering park owners to form their own conclusions on the above revelation, but it makes you wonder whose side certain others are on????

Compiled for the PHRAA Website by Ron Joyce. General Secretary. PHRAA.

JULY 2011

==================================================

PS. I perhaps should apologise to Mr. Scheoch and Mr. Bloem QC for not spelling their names properly, but as I have absolutely no respect for either of them in their dealings with elderly and vulnerable park homeowners, I could not be bothered to look up the correct spelling. However if they are offended, they can always sue me. Not that they would get anything if they did as they have already had over ten years of my life spent fighting for park homeowners rights to a FAIR DEAL.. My home is worthless because our PARK OWNER,, in common with all the other UPO’s, stops me selling. Because of this I and thousands of other helpless PHO are prisoners in the concentration camps known as park home sites. They have everything now, there is only my blood left. Do they want this as well.? ONE THING IS CERTAIN “COUNT DRACULA” AND HIS CRONIES ARE ALIVE AND PROSPERING, reincarnated as UNSCRUPULOUS PARK OWNERS thriving on the never ending supply unsuspecting, innocent PARK HOMEOWNERS. RON.

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Johnsons Journey No 7 PDF Print E-mail
Written by Bernard Johnson   
Sunday, 18 July 2010
Johnson’s Journey No7

Johnson’s Journey No7

The following articles were written in the Park Homes & Holiday Caravan magazine in June 1997, well before the introduction of the Park Homes Working Party meetings in London, and they were certainly well before any thought of new legislation had been talked about, yet if the reader has a copy of the 2006 Legislation to hand, and has the time to draw comparison between the articles and the content of the new legislation, they will be as astounded as I was concerning the great similarities between the two separate articles today.

It is uncanny how three separate incidences should marry up to each other with nine or so years between them. I very much doubt that anything I said at the conferences, would be taken to hand, but then I also sent to Parliament 15 copies of a prototype standard Written Statement/Agreement which somehow disappeared from sight once it had been signed for in Parliament itself. No-one ever saw sight of the document which had been intended to be used in the All Party meetings, but then out of the blue in 2006, the whole thing changed when I read what had been put into the legislation, what I had spoken about to conferences, and what was inside the document sent to Parliament by hand and signed for. I have my own thoughts about what happened to the Written Agreement but that is a another story as they say.

Wimborne, Dorset: 1997. (March)

Quote: The first IPHAS adviser to address the meeting was Bernard Johnson whose topic was the Written Statement under the Mobile Homes Act 1983. He said that in truth it should contain four main sections plus the Second Schedule and the Assignment. Section 1: should contain the fullest information containing both parties to the Agreement, including the plot upon which the home is sited, information determining the park owners interest in the land, and/or the type of Planning Permission given by the issuing authority. Section 2: generally contains information concerning the residents Agreement and inherent rights.

Section 3. The Implied Terms: Mr Johnson commented that these are Statutory and therefore LAW and should thus be an integral part of every Written Statement but in reality many were altered, deleted, or added to, to suit an individual park owner’s purpose even though it is illegal to do so. Section 4: Express Terms: Mr Johnson stated that these have rarely, if ever, challenged and park owners have tended to inform residents that these Terms are generally standard throughout the industry. “Let me assure”, he said, “ that as much as we would welcome such Agreements they are not standard. There are many interpretations which do not conform to the 1983 Act”.

Another problem he outlined was of Implied Terms over-riding the Express Terms. “Where the two conflict, park owners will insist that they have the right to do as they like”, he commented, “and that we, as occupiers have no right to question their actions”. “Surely such a situation must not be permitted to prevail, considering the amount of money that changes hands for these properties? Both the occupier and the owner must be to abide by the Mobile Homes Act 1983 and the content of the document which they are both legally obliged to sign”.

Mr Johnson took the view that although such a document once signed should create a partnership between park owner and resident, such partnerships were often heavily biased in favour of the park owner. “the home owners have no say in matters which affect their inherent rights, and they play no part in Annual Pitch Fee Reviews, which has never had official clarification as to whom, if anyone, should conduct them. Perhaps park owners should read their own documents more carefully, specifically Clause 7(c) and the Second Schedule, and then tell the residents how one agrees to somet6hing which one was not accorded the right to discuss and/or negotiate in the first place.

He also commented of pitch fees which he found were often increased above the Retail Prices Index (RPI) without either consultation or provision of proof in the way of bills/invoices for purported works carried out in the previous year. He had also found instances of charges being made for improvements which were in reality part of the normal upkeep and maintenance of the park. He highlighted the reluctance of park owners to discuss matters of finance with residents yet who, at the same time, expected resident to succumb to financial demands, usually under threat of a summons should anyone question their actions and refuse to pay until the demand is justified.

“When will park owners learn that they have the very best advertising material at their fingertips in the form of happy and contented residents who sell their homes for them, simply by residing in a pleasant environment?, he asked. He felt that until owners started treating residents as equals, and not as a means of income, the park owners would continue to lose out their most valuable asset, the people residing on their parks. He apologised for painting a black picture of park home living but claimed he didn’t believe in brushing problems under the carpet. “Park home living can be a wonderful way in seeing out one’s retirement but there is an urgent need for more positive thought in all areas to make it so“. “It desperately requires the two parties to work together as a team, not to be in opposition all the time”.

He concluded by thanking James Spencer for his co-operation in accepting complaint forms from IPHAS in cases where misdemeanours have been committed by park owners. “Hopefully with his help, we can go some way towards resolving the problems facing us”. He added, “I hope that from this beginning we can generate a feeling of trust and co-operation between the two parties for the benefit of all under the park home umbrella”.

Northampton University 1997: (October)

The Written Statement: Bernard Johnson took Conference delegates through the pages of the Mobile Homes Act Agreement, but initially clarified one query that was often raised - whether residents should be in possession of the 1983 copy, as opposed to ones issued before the 1983 Act came into effect. “Under Section 1 (3) of the Mobile Homes Act 1983, it clearly states if an Agreement was made before the day on which the 1983 Act came into force, the 1983 Written Statement shall be issued within six months of that day”, he said. “This being so why is it that many park owners categorically refuse to issue the later copy, thus blatantly attempting to deny residents their inherent rights?”.

Turning to the Statement itself, he pointed out that on the front page there was nothing to indicate that this was in fact a Legal document, nor that a park owner is a Member of either trade organisation. He would like to see both these points added. He took the other parts in order.

Part I. (Particulars of the Owner and Occupier): “Again there is a failure to state that the document is legally binding on both parties. It should further ensure, by stating in writing the unless both parties DO have their name and correct address on the page, and the document is correctly signed in all the appropriate places by both parties to it, the Agreement should be deemed invalid”. “The particulars of the land upon which the home stands are totally inadequate in light of the fact that owners have the right to move a home to another part of the park. A whole, separate page, should be set aside following a full plan of the park, together with ALL measurements of the plot upon which at home stands, inclusive of any/all garden area”.

He also mentioned Clause 5 on this page which comes with the proviso that it can be deleted if not required. “It should be filled in completely, not used as a lame excuse for particulars of a park owner’s interests in the land and the type of Planning Permission given by a local authority NOT to be included.

Part II Information Section:
Turning to Clauses 5 & 6 in this section, Mr Johnson that these afford the residents right to challenge any of the Express Terms in the document. He warned that IPHAS knows of cases where this right has been deleted from the document, making it impossible for the residents to challenge something of which he/she is unaware. ‘It is very easy to say “speak to your park owner who may agree to change any Express Terms with which you do not agree”, but it is not so easy in reality because once the Agreement has been signed you are caught in Limbo and many park owners will NOT discuss matters with you“.

Mr Johnson said he found it hard to understand why the Arbitration referred to in Clauses 6, 7 & 8 should even be included in this document, especially as it is perfectly clear that once a decision has been made, no one has right to redress. IPHAS knew of no case where residents had been successful in Arbitration.

Part III. Implied Terms: Here Mr Johnson claimed that some park owners were altering the Implied Terms. He told the meeting that these Terms are Statutory and cannot be altered in any way by either party to the Agreement. “It is time that the trade organisations made it clear to their Members that those using this practice are in blatant contravention of the 1983 Mobile Homes Act if they continue to issue statement that have been altered in this way. “there is also an urgent need for some park owners to be made fully aware of the fact that where the Implied and Express Terms conflict, the Implied Term is the binding one, not the other way around.”.

On the subject of Commission on sale, Mr Johnson said that for a number of years past most park owners have demanded the full 10% commission on the sale of a home, some adding a veiled threat that unless they receive this amount there will be no sale. “The wording in the 1983 Act states that they can seek a commission up to 10%, which would further imply that by the 10% being a maximum figure, there must also b e a minimum, suggesting that it is a negotiating factor for discussion and subsequent agreement between the owner and vendor“. “Many people believe that they are obliged to sell a home inclusive of all loose objects such as furniture, beds, etc;. This is not so - it is only those items which are actually fitted and thus cannot be easily removed, which are classed as fixtures. “ There is nothing to stop any home owner from replacing any unfixed item of furniture, bedding, TV, or whatever At any time and taking it with them when they leave the park.

The subject of re-siting of homes is raised in this part and Mr Johnson referred delegates to the comments he made in Part I, concerning the resident being given full written particulars of the plot.

Part IV . Express Terms: “The Express Terms are supposed to have been agreed the owner and incoming occupier,” he said, “It is arguable if they should already be included in the Written Statement, on the purchase of a first time new home, or whether they should be a separate item to be discussed and agreed”. “Clause 2 states that the park owner shall be permitted to reasonable access to a residents plot for genuine purposes“, but Mr Johnson claimed that this clause does not say that a park owner can enter the home without the residents permission, as has happened in the past. Clause 3(b) states that the resident will pay and discharge all general and/or water bills, etc; But Mr Johnson asked where in the Agreement, it says that the park owner shall produce all bills and/or invoices to justify his demands for those payments?. ”Isn’t it about time that the word general was more clearly defined?”, he asked.

He agreed that Clause 3(e) (which requires the home owner to be responsible for the upkeep and maintenance of the home), was quite right and proper. He noted that a park owner is entitled to carry out any works in order to make a home, or plot, presentable and then charge the occupier for those works. “It would be very interesting to see what would happen if the residents did likewise to those park owners who take money and do nothing on their park to show for it by way of upkeep and maintenance, not forgetting improvement works. Refurbishment id the subject of Clause 3(g) and refers to receiving the park owners permission in writing, before any work is carried out on a home or pitch. “How many people in this room can honestly say that their park owner given permission for anything in writing?, he asked. “To my way of thinking, if they say you can do something and then decide at a later date to demand you dismantle those works, then this is a clear case of ‘Estoppel’”. (Once an agreement is made, and is accepted by both parties, it cannot simply be reversed)

The requirement that residents should not do, or cause to be done, anything which would be in breach of the conditions of any site licence is covered in Clause3(h). Mr Johnson believes that it is not generally residents on owner/occupier parks who cause problems in this regard but rogue park owners who are either too lazy or too greedy and who breach the site licence and conditions. ”We must also remember that it is these same site owners who bring tenants onto what are supposed to be semi-full owner-occupier retirements parks purely to generate more income. ….Isn’t it about time they realise the problems caused through conflicting types of residency on one park with the Mobile Home Act and the Rents Act?”. He went on to say that such tenants do not pay huge sums of money for their homes in the hope that they can live a quiet life in a pleasant environment, but the owner/occupying resident does.

On the subject of Park Rules Clause3(i), he thought it would be simpler if every resident had similar type of Rules so that everyone was treated the same. Clause (n) which requires residents to show all notices received through the postal system to a park owner was, Mr Johnson felt, pointless and should be deleted. “I would have thought that if it did effect the park owner, the authority would write directly to him and not the resident,” he added. In Clause 4, he took issue with three sub-clauses which were (a), (b),& (f). The first concerns the park owner undertaking with the occupier to maintain the park, and he felt that some parks had become dilapidated because this sub-clause was regularly ignored. The second concerned the Park Rules and questioned whether they were the ones made by the owner or, those agreed with the resident/s. Sub-clause (f) refers to quiet enjoyment and his comment here was that this was a(complete failure).

Mr Johnson’s final comments on the Written Statement concerned Clause 6 which refers to the siting of a home. He felt that the park owners obligation to the owner of a new home whereby his obligation to site it correctly should be put into print so that the new occupier who may have a genuine complaint would have right of redress.

 

Poulton-le-Fylde 1998 (September)

The Written Statement: Bernard Johnson, whose area of expertise is the Written Statement under the Mobile Homes Act 1983, started his speech by saying that one of the main problems which comes immediately to mind is that of the Pitch Fee Review. He estimated that 100% of park owners contravene their own documents by ignoring the right of home owners to be an integral party to that review. “It makes no difference at all to them that the Express Terms may include Clause 7 and the Second Schedule, he said, “The review is still conducted unilaterally, residents are still threatened with litigation if they dare to challenge any figures given before accepting an increase, and they are still told, illegally by owners’ advisers that they are in arrears for failing to pay such demands.

“And this being so, I have to ask who the guilty parties are in this scenario - the residents - the park owners themselves/. Neither to my mind. It is those legal advisers who blatantly send out their clients’ instructions and threats, knowing full well that such threats are completely wrong…..”.

According to Bernard, the Express Terms are supposed to be a settlement between the purchaser of a new park home and the owners. “However, he added, “as we are very aware, this also is not true because there is never a settlement in the proper sense of the word, simply because owners blatantly confuse the issue, and recipients of these documents by the following methods:-

1. They tell them ”don’t bother to read it because it is the same as every other document on the park“.

2. The clauses permitting the new resident the right of challenge to the Express Terms is conveniently missing from the document.

3. In many cases, one will find that the document offered to the prospective buyer for deliberation is not the same as the one signed after a sale has been completed.

He added that he had found that park owners are fully aware of the serious limitations of a local solicitor’s knowledge of the Mobile Homes Act 1983 and other applicable Acts. “I would think it safe to state that the vast majority Agreements are cleverly programmed to suit the direct purposes of nearly ever park owner in this country,” he said, “and all to the detriment of the home owners who pay the pound notes. Express Terms should reflect specific requirements of a park or area but Bernard thought this “was rubbish, because any specific requirements to a park or area should be written into the Park Rules but NOT the Agreement itself“.

“The arguments they make in support of these specific clauses are simply a ploy to substantiate their demands, applicable to certain loopholes and/or preclusions which are thought up by their advisers. For ensuring that they get what they want at our expense. There is a vast difference between a settlement, peculiarities and devious unwarranted manipulations to documents which are then passed off as Agreements. There has never been an agreement between the parties and they know it only too well. What
these advisers do not tell their clients is that, where there may be no preclusion to stop a park owner carrying out a specific action against home owners, by the same token, a similar non-preclusion can work against him, ie; like the annual review“.

“There is nothing in the 1983 Act which says that a park owner cannot conduct the review b y himself. However, there is also nothing which disbars residents from being a party to that same review, most especially if one has Clause 7 and the correct Second Schedule in the Express Terms. But on reflection, could this be the reason why so many Agreements are missing this important part of those same Terms”.

“The format of the Agreement was designed by the trade in an endeavour to produce conformity among it’s rank and file. However, we are now skilfully informed that members of those organisations do NOT have to use this format(even though it is well laid out and clearly defines each specific clause insofar as clarifying exactly what it means, but not necessarily an accurate interpretation). We are told that they can use whatever document and format they so choose as long as it is in accordance with the Mobile Homes Act 1983. My problem is understanding what they mean by “in accordance”. So why are residents still being subjected to 1975 documents which are unacceptable?.

Mr Johnson told delegates that some time ago IPHAS sent a number of official complaints to one of the industry organisations in the hope that it would look into complaints against it’s own members. “What happened?, he asked, “Exactly what was expected of them, and they didn’t disappoint. Nothing was done and we heard no more from that organisation, so how can they glibly and continually tell others that they want to work with us when they deliberately baulk us at every turn until such times as they are made to sit at the same tab le as ourselves. The name of that organisation is the British Holiday and Home Parks Association“.

Moving to the subject of commission (or transfer fee), Bernard told delegates that residents had been told often and quite forcibly that this fee is as follows:-

a) a return on the park owners investment, and;

b) helps to offset higher pitch fee increases, and so keeps them low.

“True or Not?”, he asked, “Not, but I think that someone has used some flannel to come up withy this little gem! If we are to believe all the stories told by park owners, then every one of us would reside on highly-prized Quality Award parks, because YOU say that YOU re-invest in your business. If this is so, then perhaps you would like to tell us why so many parks, including those belonging to the members of the organisations, are in such a deplorable state of disrepair, despite the money paid in over the years for normal upkeep and maintenance?”. Addressing park owners, he said, “The return on your investment is recouped fully from the purchase price of new homes, which have cost you somewhere in the region of 25-30% BELOW the factory price”. “Although we cannot confirm the following information, please listen to the points put over. We are informed that a base should cost no more than £3,000 to £4,500.

 

However, we all know that park owners charge between £10,000 and £15,000 under the guise of siting fees. Siting fees? The actual infrastructure costs on my park were about £110,000, So I don’t think that any normal size park would differ too much from that figure. Now if the home cost a park owner say £22,000, He/she sells it for £40,000 plus. So ten homes would realise a return of £400,000-plus, which is not a bad return for the initial costs is it?. Thirty homes would realise some £1.2 million for a projected investment of say, for arguments sake,£250,000. Not a bad return is it?. Don’t forget that these are only guestimate figures.

Turning to the pitch fees, he said that at every review it seems that the park owner not only increases the amount automatically, even though there is nothing in the 1983 Act which says he can, but he also conducts the review unilaterally. “The RPI may well reflect a continual long-term downward trend, he said, However you can bet your bottom dollar that the pitch fee won’t do the same. “Now we come to the important part of the review. Is it an improvement or is it a result of normal maintenance and upkeep which has been ignored for years, even though it has been charged to the residents at every review”.

He said that some park owners claim to have carried out improvement work in the previous year but will NOT produce invoices to substantiate these claims. “If you refuse to pay these demands”, he said, “a threatening letter is usually sent”. Addressing his remarks again to park owners, he said, “You have had ample time in which to correct the issues put before you and have done little, or nothing to resolve the matter, but it affords me no pleasure to criticise the industry, nor those who purportedly run it. However, nor does it give me any pleasure to see the true park home world outside the glossy brochures and empty promises of what one can expect. I know that some home owners at the moment think that we are only sounding off, but then they don’t have any problems of their own…. Yet…..and I hope that they never do. But let me say one thing, don’t tell us that you haven’t been warned about any possible future consequences if this industrious change soon for the better Forget what you read in the brochures, as I said.”.

“They only want to tell you what a park should be like. Read between the lines and see the truth of the situation - the disgraceful state of parks fore which money has been paid for upkeep and maintenance which has been ignored for years, the clever manipulation of documents which are supposed to be an AGREEMENT between two parties but which are distastefully biased in favour of one over the other.

In conclusion he said the he is proud to be a member of IPHAS (as I was in those days) which is bringing to light many anomalies and problems which beset this industry. “I’m aware that I have been severe in my criticism of park owners”, he said, “but on the issues I spoke about they are deserving of that criticism. If they are in the right, my colleagues and I have no hesitation in supporting them just as we do with home owners. I am pleased to note that just two of the anomalies are being dealt with at the highest level. These tow are: the legal implications for residents should a council have the courage to revoke a park owner’s licence to run a park; and the legal consequences to a home owner and/or park owner in concern of a property left vacant with the owner living elsewhere but6 who will not pay the pitch fee legally due to the owner”.

As I said at the very beginning, these conferences were given in the 1980 -90’s well before the onset of meetings in London, and the 2006 legislation was ever thought about. Despite what others may have said at those meetings, the legislation, in the main, clearly came about due to many of the matters that arose out of the conferences and the comments I made at those conferences. The similarity between my speeches and the resulting Legislation that followed in 2006, can not have been as the result of coincidence of the two widely separated subject matter in both cases.

 

 

 

 

 

The following articles were written in the Park Homes & Holiday Caravan magazine in June 1997, well before the introduction of the Park Homes Working Party meetings in London, and they were certainly well before any thought of new legislation had been talked about, yet if the reader has a copy of the 2006 Legislation to hand, and has the time to draw comparison between the articles and the content of the new legislation, they will be as astounded as I was concerning the great similarities between the two separate articles today.

It is uncanny how three separate incidences should marry up to each other with nine or so years between them. I very much doubt that anything I said at the conferences, would be taken to hand, but then I also sent to Parliament 15 copies of a prototype standard Written Statement/Agreement which somehow disappeared from sight once it had been signed for in Parliament itself. No-one ever saw sight of the document which had been intended to be used in the All Party meetings, but then out of the blue in 2006, the whole thing changed when I read what had been put into the legislation, what I had spoken about to conferences, and what was inside the document sent to Parliament by hand and signed for. I have my own thoughts about what happened to the Written Agreement but that is a another story as they say.

Wimborne, Dorset: 1997. (March)

Quote: The first IPHAS adviser to address the meeting was Bernard Johnson whose topic was the Written Statement under the Mobile Homes Act 1983. He said that in truth it should contain four main sections plus the Second Schedule and the Assignment. Section 1: should contain the fullest information containing both parties to the Agreement, including the plot upon which the home is sited, information determining the park owners interest in the land, and/or the type of Planning Permission given by the issuing authority. Section 2: generally contains information concerning the residents Agreement and inherent rights.

Section 3. The Implied Terms: Mr Johnson commented that these are Statutory and therefore LAW and should thus be an integral part of every Written Statement but in reality many were altered, deleted, or added to, to suit an individual park owner’s purpose even though it is illegal to do so. Section 4: Express Terms: Mr Johnson stated that these have rarely, if ever, challenged and park owners have tended to inform residents that these Terms are generally standard throughout the industry. “Let me assure”, he said, “ that as much as we would welcome such Agreements they are not standard. There are many interpretations which do not conform to the 1983 Act”.

Another problem he outlined was of Implied Terms over-riding the Express Terms. “Where the two conflict, park owners will insist that they have the right to do as they like”, he commented, “and that we, as occupiers have no right to question their actions”. “Surely such a situation must not be permitted to prevail, considering the amount of money that changes hands for these properties? Both the occupier and the owner must be to abide by the Mobile Homes Act 1983 and the content of the document which they are both legally obliged to sign”.

Mr Johnson took the view that although such a document once signed should create a partnership between park owner and resident, such partnerships were often heavily biased in favour of the park owner. “the home owners have no say in matters which affect their inherent rights, and they play no part in Annual Pitch Fee Reviews, which has never had official clarification as to whom, if anyone, should conduct them. Perhaps park owners should read their own documents more carefully, specifically Clause 7(c) and the Second Schedule, and then tell the residents how one agrees to somet6hing which one was not accorded the right to discuss and/or negotiate in the first place.

He also commented of pitch fees which he found were often increased above the Retail Prices Index (RPI) without either consultation or provision of proof in the way of bills/invoices for purported works carried out in the previous year. He had also found instances of charges being made for improvements which were in reality part of the normal upkeep and maintenance of the park. He highlighted the reluctance of park owners to discuss matters of finance with residents yet who, at the same time, expected resident to succumb to financial demands, usually under threat of a summons should anyone question their actions and refuse to pay until the demand is justified.

“When will park owners learn that they have the very best advertising material at their fingertips in the form of happy and contented residents who sell their homes for them, simply by residing in a pleasant environment?, he asked. He felt that until owners started treating residents as equals, and not as a means of income, the park owners would continue to lose out their most valuable asset, the people residing on their parks. He apologised for painting a black picture of park home living but claimed he didn’t believe in brushing problems under the carpet. “Park home living can be a wonderful way in seeing out one’s retirement but there is an urgent need for more positive thought in all areas to make it so“. “It desperately requires the two parties to work together as a team, not to be in opposition all the time”.

He concluded by thanking James Spencer for his co-operation in accepting complaint forms from IPHAS in cases where misdemeanours have been committed by park owners. “Hopefully with his help, we can go some way towards resolving the problems facing us”. He added, “I hope that from this beginning we can generate a feeling of trust and co-operation between the two parties for the benefit of all under the park home umbrella”.

Northampton University 1997: (October)

The Written Statement: Bernard Johnson took Conference delegates through the pages of the Mobile Homes Act Agreement, but initially clarified one query that was often raised - whether residents should be in possession of the 1983 copy, as opposed to ones issued before the 1983 Act came into effect. “Under Section 1 (3) of the Mobile Homes Act 1983, it clearly states if an Agreement was made before the day on which the 1983 Act came into force, the 1983 Written Statement shall be issued within six months of that day”, he said. “This being so why is it that many park owners categorically refuse to issue the later copy, thus blatantly attempting to deny residents their inherent rights?”.

Turning to the Statement itself, he pointed out that on the front page there was nothing to indicate that this was in fact a Legal document, nor that a park owner is a Member of either trade organisation. He would like to see both these points added. He took the other parts in order.

Part I. (Particulars of the Owner and Occupier): “Again there is a failure to state that the document is legally binding on both parties. It should further ensure, by stating in writing the unless both parties DO have their name and correct address on the page, and the document is correctly signed in all the appropriate places by both parties to it, the Agreement should be deemed invalid”. “The particulars of the land upon which the home stands are totally inadequate in light of the fact that owners have the right to move a home to another part of the park. A whole, separate page, should be set aside following a full plan of the park, together with ALL measurements of the plot upon which at home stands, inclusive of any/all garden area”.

He also mentioned Clause 5 on this page which comes with the proviso that it can be deleted if not required. “It should be filled in completely, not used as a lame excuse for particulars of a park owner’s interests in the land and the type of Planning Permission given by a local authority NOT to be included.

Part II Information Section:
Turning to Clauses 5 & 6 in this section, Mr Johnson that these afford the residents right to challenge any of the Express Terms in the document. He warned that IPHAS knows of cases where this right has been deleted from the document, making it impossible for the residents to challenge something of which he/she is unaware. ‘It is very easy to say “speak to your park owner who may agree to change any Express Terms with which you do not agree”, but it is not so easy in reality because once the Agreement has been signed you are caught in Limbo and many park owners will NOT discuss matters with you“.

Mr Johnson said he found it hard to understand why the Arbitration referred to in Clauses 6, 7 & 8 should even be included in this document, especially as it is perfectly clear that once a decision has been made, no one has right to redress. IPHAS knew of no case where residents had been successful in Arbitration.

Part III. Implied Terms: Here Mr Johnson claimed that some park owners were altering the Implied Terms. He told the meeting that these Terms are Statutory and cannot be altered in any way by either party to the Agreement. “It is time that the trade organisations made it clear to their Members that those using this practice are in blatant contravention of the 1983 Mobile Homes Act if they continue to issue statement that have been altered in this way. “there is also an urgent need for some park owners to be made fully aware of the fact that where the Implied and Express Terms conflict, the Implied Term is the binding one, not the other way around.”.

On the subject of Commission on sale, Mr Johnson said that for a number of years past most park owners have demanded the full 10% commission on the sale of a home, some adding a veiled threat that unless they receive this amount there will be no sale. “The wording in the 1983 Act states that they can seek a commission up to 10%, which would further imply that by the 10% being a maximum figure, there must also b e a minimum, suggesting that it is a negotiating factor for discussion and subsequent agreement between the owner and vendor“. “Many people believe that they are obliged to sell a home inclusive of all loose objects such as furniture, beds, etc;. This is not so - it is only those items which are actually fitted and thus cannot be easily removed, which are classed as fixtures. “ There is nothing to stop any home owner from replacing any unfixed item of furniture, bedding, TV, or whatever At any time and taking it with them when they leave the park.

The subject of re-siting of homes is raised in this part and Mr Johnson referred delegates to the comments he made in Part I, concerning the resident being given full written particulars of the plot.

Part IV . Express Terms: “The Express Terms are supposed to have been agreed the owner and incoming occupier,” he said, “It is arguable if they should already be included in the Written Statement, on the purchase of a first time new home, or whether they should be a separate item to be discussed and agreed”. “Clause 2 states that the park owner shall be permitted to reasonable access to a residents plot for genuine purposes“, but Mr Johnson claimed that this clause does not say that a park owner can enter the home without the residents permission, as has happened in the past. Clause 3(b) states that the resident will pay and discharge all general and/or water bills, etc; But Mr Johnson asked where in the Agreement, it says that the park owner shall produce all bills and/or invoices to justify his demands for those payments?. ”Isn’t it about time that the word general was more clearly defined?”, he asked.

He agreed that Clause 3(e) (which requires the home owner to be responsible for the upkeep and maintenance of the home), was quite right and proper. He noted that a park owner is entitled to carry out any works in order to make a home, or plot, presentable and then charge the occupier for those works. “It would be very interesting to see what would happen if the residents did likewise to those park owners who take money and do nothing on their park to show for it by way of upkeep and maintenance, not forgetting improvement works. Refurbishment id the subject of Clause 3(g) and refers to receiving the park owners permission in writing, before any work is carried out on a home or pitch. “How many people in this room can honestly say that their park owner given permission for anything in writing?, he asked. “To my way of thinking, if they say you can do something and then decide at a later date to demand you dismantle those works, then this is a clear case of ‘Estoppel’”. (Once an agreement is made, and is accepted by both parties, it cannot simply be reversed)

The requirement that residents should not do, or cause to be done, anything which would be in breach of the conditions of any site licence is covered in Clause3(h). Mr Johnson believes that it is not generally residents on owner/occupier parks who cause problems in this regard but rogue park owners who are either too lazy or too greedy and who breach the site licence and conditions. ”We must also remember that it is these same site owners who bring tenants onto what are supposed to be semi-full owner-occupier retirements parks purely to generate more income. ….Isn’t it about time they realise the problems caused through conflicting types of residency on one park with the Mobile Home Act and the Rents Act?”. He went on to say that such tenants do not pay huge sums of money for their homes in the hope that they can live a quiet life in a pleasant environment, but the owner/occupying resident does.

On the subject of Park Rules Clause3(i), he thought it would be simpler if every resident had similar type of Rules so that everyone was treated the same. Clause (n) which requires residents to show all notices received through the postal system to a park owner was, Mr Johnson felt, pointless and should be deleted. “I would have thought that if it did effect the park owner, the authority would write directly to him and not the resident,” he added. In Clause 4, he took issue with three sub-clauses which were (a), (b),& (f). The first concerns the park owner undertaking with the occupier to maintain the park, and he felt that some parks had become dilapidated because this sub-clause was regularly ignored. The second concerned the Park Rules and questioned whether they were the ones made by the owner or, those agreed with the resident/s. Sub-clause (f) refers to quiet enjoyment and his comment here was that this was a(complete failure).

Mr Johnson’s final comments on the Written Statement concerned Clause 6 which refers to the siting of a home. He felt that the park owners obligation to the owner of a new home whereby his obligation to site it correctly should be put into print so that the new occupier who may have a genuine complaint would have right of redress.

 

Poulton-le-Fylde 1998 (September)

The Written Statement: Bernard Johnson, whose area of expertise is the Written Statement under the Mobile Homes Act 1983, started his speech by saying that one of the main problems which comes immediately to mind is that of the Pitch Fee Review. He estimated that 100% of park owners contravene their own documents by ignoring the right of home owners to be an integral party to that review. “It makes no difference at all to them that the Express Terms may include Clause 7 and the Second Schedule, he said, “The review is still conducted unilaterally, residents are still threatened with litigation if they dare to challenge any figures given before accepting an increase, and they are still told, illegally by owners’ advisers that they are in arrears for failing to pay such demands.

“And this being so, I have to ask who the guilty parties are in this scenario - the residents - the park owners themselves/. Neither to my mind. It is those legal advisers who blatantly send out their clients’ instructions and threats, knowing full well that such threats are completely wrong…..”.

According to Bernard, the Express Terms are supposed to be a settlement between the purchaser of a new park home and the owners. “However, he added, “as we are very aware, this also is not true because there is never a settlement in the proper sense of the word, simply because owners blatantly confuse the issue, and recipients of these documents by the following methods:-

1. They tell them ”don’t bother to read it because it is the same as every other document on the park“.

2. The clauses permitting the new resident the right of challenge to the Express Terms is conveniently missing from the document.

3. In many cases, one will find that the document offered to the prospective buyer for deliberation is not the same as the one signed after a sale has been completed.

He added that he had found that park owners are fully aware of the serious limitations of a local solicitor’s knowledge of the Mobile Homes Act 1983 and other applicable Acts. “I would think it safe to state that the vast majority Agreements are cleverly programmed to suit the direct purposes of nearly ever park owner in this country,” he said, “and all to the detriment of the home owners who pay the pound notes. Express Terms should reflect specific requirements of a park or area but Bernard thought this “was rubbish, because any specific requirements to a park or area should be written into the Park Rules but NOT the Agreement itself“.

“The arguments they make in support of these specific clauses are simply a ploy to substantiate their demands, applicable to certain loopholes and/or preclusions which are thought up by their advisers. For ensuring that they get what they want at our expense. There is a vast difference between a settlement, peculiarities and devious unwarranted manipulations to documents which are then passed off as Agreements. There has never been an agreement between the parties and they know it only too well. What
these advisers do not tell their clients is that, where there may be no preclusion to stop a park owner carrying out a specific action against home owners, by the same token, a similar non-preclusion can work against him, ie; like the annual review“.

“There is nothing in the 1983 Act which says that a park owner cannot conduct the review b y himself. However, there is also nothing which disbars residents from being a party to that same review, most especially if one has Clause 7 and the correct Second Schedule in the Express Terms. But on reflection, could this be the reason why so many Agreements are missing this important part of those same Terms”.

“The format of the Agreement was designed by the trade in an endeavour to produce conformity among it’s rank and file. However, we are now skilfully informed that members of those organisations do NOT have to use this format(even though it is well laid out and clearly defines each specific clause insofar as clarifying exactly what it means, but not necessarily an accurate interpretation). We are told that they can use whatever document and format they so choose as long as it is in accordance with the Mobile Homes Act 1983. My problem is understanding what they mean by “in accordance”. So why are residents still being subjected to 1975 documents which are unacceptable?.

Mr Johnson told delegates that some time ago IPHAS sent a number of official complaints to one of the industry organisations in the hope that it would look into complaints against it’s own members. “What happened?, he asked, “Exactly what was expected of them, and they didn’t disappoint. Nothing was done and we heard no more from that organisation, so how can they glibly and continually tell others that they want to work with us when they deliberately baulk us at every turn until such times as they are made to sit at the same tab le as ourselves. The name of that organisation is the British Holiday and Home Parks Association“.

Moving to the subject of commission (or transfer fee), Bernard told delegates that residents had been told often and quite forcibly that this fee is as follows:-

a) a return on the park owners investment, and;

b) helps to offset higher pitch fee increases, and so keeps them low.

“True or Not?”, he asked, “Not, but I think that someone has used some flannel to come up withy this little gem! If we are to believe all the stories told by park owners, then every one of us would reside on highly-prized Quality Award parks, because YOU say that YOU re-invest in your business. If this is so, then perhaps you would like to tell us why so many parks, including those belonging to the members of the organisations, are in such a deplorable state of disrepair, despite the money paid in over the years for normal upkeep and maintenance?”. Addressing park owners, he said, “The return on your investment is recouped fully from the purchase price of new homes, which have cost you somewhere in the region of 25-30% BELOW the factory price”. “Although we cannot confirm the following information, please listen to the points put over. We are informed that a base should cost no more than £3,000 to £4,500.

 

However, we all know that park owners charge between £10,000 and £15,000 under the guise of siting fees. Siting fees? The actual infrastructure costs on my park were about £110,000, So I don’t think that any normal size park would differ too much from that figure. Now if the home cost a park owner say £22,000, He/she sells it for £40,000 plus. So ten homes would realise a return of £400,000-plus, which is not a bad return for the initial costs is it?. Thirty homes would realise some £1.2 million for a projected investment of say, for arguments sake,£250,000. Not a bad return is it?. Don’t forget that these are only guestimate figures.

Turning to the pitch fees, he said that at every review it seems that the park owner not only increases the amount automatically, even though there is nothing in the 1983 Act which says he can, but he also conducts the review unilaterally. “The RPI may well reflect a continual long-term downward trend, he said, However you can bet your bottom dollar that the pitch fee won’t do the same. “Now we come to the important part of the review. Is it an improvement or is it a result of normal maintenance and upkeep which has been ignored for years, even though it has been charged to the residents at every review”.

He said that some park owners claim to have carried out improvement work in the previous year but will NOT produce invoices to substantiate these claims. “If you refuse to pay these demands”, he said, “a threatening letter is usually sent”. Addressing his remarks again to park owners, he said, “You have had ample time in which to correct the issues put before you and have done little, or nothing to resolve the matter, but it affords me no pleasure to criticise the industry, nor those who purportedly run it. However, nor does it give me any pleasure to see the true park home world outside the glossy brochures and empty promises of what one can expect. I know that some home owners at the moment think that we are only sounding off, but then they don’t have any problems of their own…. Yet…..and I hope that they never do. But let me say one thing, don’t tell us that you haven’t been warned about any possible future consequences if this industrious change soon for the better Forget what you read in the brochures, as I said.”.

“They only want to tell you what a park should be like. Read between the lines and see the truth of the situation - the disgraceful state of parks fore which money has been paid for upkeep and maintenance which has been ignored for years, the clever manipulation of documents which are supposed to be an AGREEMENT between two parties but which are distastefully biased in favour of one over the other.

In conclusion he said the he is proud to be a member of IPHAS (as I was in those days) which is bringing to light many anomalies and problems which beset this industry. “I’m aware that I have been severe in my criticism of park owners”, he said, “but on the issues I spoke about they are deserving of that criticism. If they are in the right, my colleagues and I have no hesitation in supporting them just as we do with home owners. I am pleased to note that just two of the anomalies are being dealt with at the highest level. These tow are: the legal implications for residents should a council have the courage to revoke a park owner’s licence to run a park; and the legal consequences to a home owner and/or park owner in concern of a property left vacant with the owner living elsewhere but6 who will not pay the pitch fee legally due to the owner”.

As I said at the very beginning, these conferences were given in the 1980 -90’s well before the onset of meetings in London, and the 2006 legislation was ever thought about. Despite what others may have said at those meetings, the legislation, in the main, clearly came about due to many of the matters that arose out of the conferences and the comments I made at those conferences. The similarity between my speeches and the resulting Legislation that followed in 2006, can not have been as the result of coincidence of the two widely separated subject matter in both cases.

 

 

 

 

 

 
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